In light of the current COVID-19 situation please note that we have extended our returns policy to 60 days from receipt of your order. We'd rather you stayed safe during the lockdown period, If you are at all worried about returning something please contact us (email@example.com) to let us know that you wish to return a piece so that we can make a note on your order.
Lovely but just not right?
Simply return the order to us within 30 days of receiving your delivery and we will be happy to issue a refund. Items must be returned as new - unworn and in the original packaging. We are unable to accept returned jewellery which is not in perfect condition.
Complete the returns slip received in your delivery, and enclose this note along with your returns.
If you do not have this returns slip please do include the following information with your returned item/s: name of the purchaser and order number. If we do not have this information with your returned parcel we will be unable to process a refund.
We unfortunately cannot accept responsibility for parcels reaching us successfully and we therefore highly recommend that you use a Royal Mail 'special delivery service' (tracked and insured) or an insured courier service of your choice.
Please note when using Royal Mail: the 'Special Delivery' option is the only service fully insured for precious metal jewellery. If you use a 'signed for' option you will not be able to make a claim with Royal Mail if the jewellery fails to reach us. Please always check with your local post office.
For Europe and Worldwide orders please ensure your method of return is tracked and insured to the value of the goods. We are unable to accept responsibility for the non-arrival of returned goods unless sent as stated.
Refunds for your items will be made within 2 working days of the date of receipt of returned goods. The delivery charges for the original order will not be refunded.
Refund payments will always be made to the same credit/debit card that was used to purchase the goods.
Make sure your items are securely wrapped and send your return parcel to:
PO Box 3101
If the pieces you return have been gift-wrapped using our gift service, we will not provide a refund for the price you have paid for the gift service.
All sale items must be returned to us as above within 14 days of receipt.
We take great care in sourcing and selecting our jewellery. We therefore take quality very seriously and would be very disappointed if you received a faulty item.
If the item you received was faulty on delivery we ask that you notify us within 48 hours of receipt.
Please contact us with details of the issue by emailing firstname.lastname@example.org for further details before sending your parcel back to us. We will then issue you with a faulty item authorisation code to include on your returns slip.
When we receive the faulty item we will carry out a full inspection. Where the fault is considered genuine we will of course offer a replacement if possible or a full refund including your delivery and returns postage.
For any further assistance contact us using the contact us page provided.
Returning an item bought as a gift
If the gift was delivered directly to you please use the returns slip and address label enclosed in your parcel. Returns will be accepted by us up to 30 days after the delivery was received by yourself. We will notify the buyer and refund the cost of the item to the card used for the original purchase. Unfortunately we cannot cover the cost of the return postage. We can also offer an exchange if anything else catches your eye, please contact us for details and we'd be happy to help.