Lovely but just not right?
Simply return the order to us within 30 days of receiving your delivery and we will be happy to issue a refund. Jewellery must be returned as new - unworn and in the original packaging. We are unable to accept returned jewellery which is not in perfect condition.
Our returns process is fast and easy. We no longer have paper invoices inside our parcels continuing our commitment to be as sustainable as possible.
Please follow the link below to create your Tracked returns label via Royal Mail. This label can be printed at home to put onto your parcel. Alternatively you will be sent an email that can be shown at the post office where a label will be provided for you.
Make sure your items are securely wrapped and check that the returns address on your label is as below:
PO Box 3101
Tracked returns cost £2.50, this will be deducted from your refund when processed.
You can start your return here.
To check whether your item has been delivered to us please use the tracking number found on your post office receipt on the Royal Mail website here.
You will be notified by email as soon as your refund is processed, this is usually within two working days of receipt by us. Please allow a few days for the amount to then appear on your card.
Refund payments will always be made to the same credit/debit card that was used to purchase the goods.
Any delivery charges for the original order will not be refunded.
If the pieces you return have been gift-wrapped using our gift service, we will not provide a refund for the price you have paid for the gift service.
You can start your return here.
All sale items must be returned to us as above within 14 days of receipt.
We take great care in the making of our jewellery. We therefore take quality very seriously and would be very disappointed if you received a faulty item.
If the item you received was faulty on delivery we ask that you notify us as soon as possible after receipt. Photo's are always welcome and very helpful.
Please contact us with details of the issue by emailing firstname.lastname@example.org for further help before returning your jewellery back to us.
When we receive the faulty item we will carry out a full inspection. Where the fault is considered a manufacturing fault we will of course offer a replacement if possible or a full refund. If the fault is caused by general use we can arrange a repair for a small fee which we will discuss with you.
For any further assistance please contact us.
Returning a gift
If the gift was delivered directly to you the order number can be located on the returns slip enclosed in your parcel. Returns will be accepted by us up to 30 days after delivery of the original parcel - to yourself or the gift purchaser.
You can start your returns process here.
If a refund is requested we will notify the buyer and refund the cost of the item to the card used for the original purchase. We also offer exchanges if anything else catches your eye, please contact us for details before returning and we'd be happy to help.
Made to order pieces cannot be returned. We do not offer credit notes at the moment.
If you would like to exchange your jewellery please contact us and we can provide full instructions.