Returns Policy

Lovely But Just Not Right?   

Simply return the order to us within 30 days of receiving your delivery and we will be happy to issue a refund.

Jewellery must be returned as new, unworn in a saleable condition and in the original packaging. Please take care when trying on our bangles. We cannot accept returned bangles that are bent out of shape due to trying on.

If you are outside the UK, you will need to post your item back to us at your own cost, unless the item is faulty.

For UK returns only | create your tracked return via Royal Mail here.

The label created can be printed at home to put onto your parcel. Alternatively you will be sent an email that can be shown at the post office where a label will be provided for you.

A small fee of £3.00 will be deducted from your refunded amount. As a small business this enables us to offer a fully tracked returns service at a lower cost of returning the goods to us yourself.

However we offer one free exchange per order (UK only) and you will not be charged the return fee or additional postage to send the new item to you.

If you wish to cover the cost of returning jewellery to us yourself we cannot accept responsibility for any packages lost in transit.

To check whether your item has been delivered to us please use the tracking number found on your post office receipt on the Royal Mail website here.

We no longer have paper invoices inside our parcels continuing our commitment to be as sustainable as possible. When using our tracked returns service your order number will be on the address label.

 

Refund Process

You will be notified by email as soon as your refund is processed, this is usually within two working days of receipt by us. Please allow a few days for the amount  to then appear on your card.

Refund payments will always be made to the same credit/debit card that was used to purchase the goods.

Any delivery charges for the original order will not be refunded.

If the pieces  you return have been gift-wrapped using our gift service, we will not provide a refund for the price you have paid for the gift service.  

Sale Pieces

All sale items must be returned to us as above within 14 days of receipt. 

Faulty Returns

We take great care in the making of our jewellery. We therefore take quality very seriously and would be very disappointed if you received a faulty item.

If the item you received was faulty on delivery we ask that you notify us as soon as possible after receipt. Photo's are always welcome and very helpful. 

Please contact us with details of the issue by emailing  customercare@tulipjewellery.co.uk for further help before returning your jewellery  back to us.

When we receive the faulty item we will carry out a full inspection. Where the fault is considered a manufacturing fault  we will of course offer a replacement if possible or a full refund. If the fault is caused by general use we can arrange a repair for a small fee which we will discuss with you. 

For any further assistance please contact us. 

Returning A Gift

If the gift was delivered directly to you the order number can be located on the gift receipt enclosed in your parcel. Returns will be accepted by us up to 30 days after delivery of the original parcel - to yourself or the gift purchaser.

You can start your returns process here.

If a refund is requested we will notify the buyer and refund the cost of the item to the card used for the original purchase. We also offer exchanges if anything else catches your eye or you need another size, please contact us for details before returning and we'd be happy to help.

Made to order pieces cannot be returned.   

Exchanges

If you would like to exchange your jewellery please contact us and we can provide full instructions. We always offer one free exchange so you get the perfect piece. This service is only available free of charge for UK orders.