Frequently Asked Questions
Is all of your jewellery in stock?
We understand how frustrating it is to purchase something online to then be told that it is out of stock. For this reason we clearly show all of the items that are out of stock on our website. So you can have the added comfort of knowing the pieces you are buying are in stock and on their way to you very shortly.
What about Made to Order pieces?
We sell some pieces in limited numbers, these are handmade to order. These pieces are literally made when your order is placed with us and can take 1-2 weeks to be dispatched. However if you need something urgently please do contact us and we will do our very best to accommodate. When a 'Made to Order' order is placed we will contact you with an estimated time of dispatch as soon as we can. All 'Made to Order' pieces are clearly noted on the individual product pages.
I want 5 and I can only order 2 on your website?
Sometimes you love something so much you want to share it with all your closest friends, or maybe you are getting married and have lots of lovely bridesmaids to buy something special for. Whatever the reason we don't want you to miss out, please do contact us and we can order it in especially for you.
Problems with your delivery!
In unlikely event that we experience a delay on your order we will contact you right away to discuss possible alternatives or let you know of the delivery date you can expect to receive it. In exceptional circumstances, should we not be able to fulfil an order we have accepted, we will refund your card with the full price.
It's out of stock and I want it now!
If you see something you love and simply must have and it is showing as out of stock please do contact us. We can advise you when our next delivery is due and send you a quick email the moment it arrives.
Can I add an item or change my order?
Unfortunately we are unable to change or add items to orders once your order is submitted. Our team is so fast, it's hard to catch packages before they are out the door. The good news is that most items are returnable if you decide against them!
When will my returns be processed?
We aim to process all returns within 5 working days of receipt. However it may take up to 28 days for the refunded amount to appear on your card, please contact your card issuer.
What payment methods do you accept?
We currently accept MasterCard Credit, Visa Credit, Mastercard Debit, Visa Debit, American Express cards and payment via your PayPal account. You can also purchase using Apple Pay.
I am placing an International order, what currencies do you accept?
Our website is priced in £ sterling. If you use a different currency your credit card provider will automatically convert the charge to your currency.
I've forgotten my password to log into my account
Go to 'log in' as normal, there will be a very helpful 'forgot your password' link. You will receive an email containing a link to reset your password.
Can my order be gift wrapped?
We do offer a full gift wrap service, the cost is £2.50 per order no matter how many items you order. Please see our Gift Wrap page for full details.
Do you offer Gift Cards?
We do not currently offer gift cards or vouchers. We know these are a wonderful option for those more tricky friends and family and they should be available soon. Sign up for our newsletter to be the first to know.
Do you offer a re-plating service?
We guarantee our gold plated and vermeil pieces for 12 months after purchase. During this time we will re-plate your jewellery free of charge if required. For items older than 12 months, we can re-plate your Tulip Jewellery pieces in 3-4 weeks. Prices from £15 for small stud earrings. Please do contact us about your piece for a quote on the re-plating cost.
Do you offer different chain options?
Want a box chain instead of a trace chain? Want a longer chain length? ...we can help with that! Our amazing chain supplier has been crafting chains in England for over 40 years and they certainly know their stuff. We can arrange different chain lengths and types on the majority of our pendants and we can also sell chains individually. Please contact us with details of your requirements.
Can I have my jewellery engraved?
The jewellery we sell is 925 sterling silver and can therefore be engraved by a professional. Unfortunately we are unable to offer an engraving service ourselves.
Can I leave a review?
We love it when you leave reviews. An email will be sent out to you 7 days after your order has been dispatched, allowing you to leave any comments about your jewellery and/or our service. However if you are super keen (we love that too) you can just pop online, click on the product you would like to review and at the bottom of the page you'll see a 'write a review' button, click that and you can leave your review...simple!
Why 'Tulip' Jewellery?
Don't worry you're not the first to ask! Tulips have a simple and elegant form, just like the jewellery we sell. They also happen to be my favourite flowers and have a meaning of 'perfect love' which sums everything up nicely.