Updated 19th October 2020We are working at a reduced capacity but happy to say that we are sending out online orders. We are closely monitoring the guidance from the UK government and have put in place increased hygiene procedures to ensure our staff and everything we send out is safe.
Ordering and Deliveries
We are currently shipping three times a week - Monday, Wednesday and Friday at 1pm.
We send our parcels Tracked48 (Standard) and Tracked24 (1st class) via Royal Mail. Once dispatched you will received an estimated delivery day and time from Royal Mail.
Free standard delivery usually arrives within 2-3 days after dispatch (UK addresses) and 1st Class usually the next working day after dispatch. Please be aware that Royal Mail are experiencing delays due to increased demand and this may take a little longer than usual.
Please note drivers are no longer asking for signatures at point of delivery. Instead, they will confirm the recipient's name and enter this on the scanner.
Our workshop and suppliers are now tentatively back making, we are trying to get as many out of stock items back online as soon as possible.
We’ve extended our returns policy
We are allowing extra time for returns to make it easier for you. We have extended our returns period to within 60 days of receipt – please see our returns page for more information.
Any further help?
If you'd like to ask us anything or discuss an order please do contact us at email@example.com We're really quick to respond and would love to hear from you.
At a time filled with so many things we can't do, we'd like to be able to offer something when people can't see their loved ones. In these uncertain times we realise jewellery is not essential but if you'd like to send a gift we're here or by treating yourself with something to uplift your spirits.
Thank you for your support and patience during these unprecedented times and choosing to shop with our small business we really appreciate it.
Thinking of you all & keep safe.
Shelley and Team Tulip